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NAVIGATING THE NEWS
Welcome to 2018’s first edition of Focus on U. In my 2018 kickoff message, I talked about my hope for a more engaged dialogue among us this year. I will be an active participant in this effort, communicating with you via email whenever I have something I think worth communicating, but probably monthly. As you saw last week, Inder Singh has taken over the quarterly earnings email communications.
Focus on U continues to mature in its third year. I think the articles continue to be more and more compelling, and a great window into what the company is doing.
Ann Ruckstuhl’s piece on our new brand platform is very important, and I hope everyone pays special attention to it. There are links to our vision and mission statements, and the immediacy of those statements (they are not just aspirational) is powerful.
PV’s piece on our U.S. Federal business should answer any questions as to why our Federal business has been growing for the past few years!
The awards and new client wins highlighted in the article are all important, but I would single out our European Central Bank win for you to think through a few times. We went up against the biggest players in our space, on one of the highest profile clients in the world, and came out on top. Good stuff.
Finally, we are spotlighting some of our great associates, who also turn out to be very interesting people, inside and outside of the workplace, including cooks (Norm Owens), artists (Joy Fernandez) and triathletes (Frederico Moura).
I hope you enjoy this issue of Focus on U.
Leveraging Our New Brand Platform with Pride
By Ann Sung Ruckstuhl
We are starting 2018 in an exciting way. As I sit here after the Enterprise Solutions Go-to-Market Kickoff – and in advance of our analyst event, I wanted to give you some insight on all the things 2018 has brought us so far – and what we have to look forward to in the coming months.
On January 9, Peter and I officially launched the re-energization of our brand. (Read the message in its entirety here.) From the use of lifestyle-based photography … to the vibrant color palette … to invigorated PowerPoint templates, the Brand Center houses all the latest materials.
And then last week, Peter unveiled our Vision, Mission and Value Propositions with this video. He provided context on how they shape us as a company and what makes us Unisys.
As a builder of innovative, superbly crafted solutions for the most demanding businesses and governments on Earth, our clients count on us to help bring them closer than ever to the people they serve, without compromising trust or interrupting the flow of everyday life. The mission, vision, value propositions and core beliefs encapsulated in the new brand platform are intended to clearly and concisely convey the purpose, direction and driving forces of Unisys – the "who, what and why" – as we serve our clients.
Our brand strategy is our ultimate reason for being. Every company can make a promise through its brand strategy. But in today’s world, where trust is a necessity, it’s not just about making a promise that you think you can keep. It’s also about making a promise that separates one brand from another. It’s having a defining purpose and vision – and we now have that. Our brand promise is reflected in our industry-leading Net Promoter Score and the client success stories on how they’ve successfully transformed their businesses with Unisys technology and services. In the coming weeks, you will see additional videos, from Eric Hutto and me, on additional aspects of the brand platform. You’ll also start to see a re-energized look in our offices. Be sure to be on the lookout!
We hope your sense of pride in working as part of an organization that stands for something meaningful, in our case Building Better Outcomes – Securely, grows as you gain more understanding of who we are and what we do.
Lessons from the 2018 Federal Kickoff
By Venkatapathi Puvadda (PV)
On January 3 and 4, Unisys Federal held our 2018 kickoff session. Convening in a single room, senior leaders, client executives, sales executives and program managers applied collective brainpower, planning skill and strategic creativity to the steps that will accelerate business momentum this year. The team’s positive outlook, collaboration and camaraderie energized the room and impressed me immensely.
Following are session highlights:
- Each business operations group presented its top three needs for every account/client set, with modernization, cloud and security/Stealth™ the three areas of common focus.
- The teams learned about our differentiated solutions capabilities such as LeanGov, Agile At Scale, CloudForte™, Workplace As A Service, Software Defined Infrastructure, Biometrics and IoT.
- Sales Vice President Sean Thompson presented compelling data on the results of revamps to the Federal pipeline, yielding the following 2018 objectives:
- Win 1 in 3 deals overall, and 1 in 10 new logo deals.
- Capitalize on the in-year awardable revenue in the existing pipeline.
- Execute on our capture plans to leverage the investments we are making to proactively position us for strategic deals in the pipeline over the next 12-18 months.
- Focus resources on the highest win-rate deals with relationships, great pricing and margins, referenceable past performance and other key success factors.
- Melissa Carson, our Vice President of Operations, detailed several resources available for delivery and growth, such as concierge that teams can use for efficient service delivery, best practices for recruiting and building bench strength.
- Each operating group (Homeland and Critical Infrastructure, Defense and Intelligence and Civilian Agencies) established priority pipeline playbooks and 2018 resource focus for optimal growth, delivery and people development.
In closing the session, I issued the following 5-point call-to-action:
- Sustain exceptional client satisfaction levels with white-glove service because our “world class” Net Promoter Score (NPS) differentiates us, while leveraging the proven capabilities of the entire company.
- Execute with discipline against our 2018 playbooks to protect and grow our business base.
- Work diligently to enhance our differentiation, including software-defined capabilities and notable delivery metrics.
- Remain people-focused to create a “best place to work” environment while maintaining our engineering culture, enhancing associate communication, taking time for recognition, encouraging certification/training and sharing our people’s great promotion/career development stories.
- Achieve a cultural transformation by living the value that “attitude wins over ability” and maintaining a business ownership mentality focused on high-performance and a culture of high expectations.
The team’s excellent, focused work has set a foundation for Federal as 2018 takes hold. I look forward with great anticipation to working with this team and each of you to achieve our goals! |
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| Our Company on the Move |
Payload of Recognition Puts Unisys Securely in the Winner’s Circle
Unisys has received two prestigious acknowledgments from independent industry authorities. The Customer Choice Award for IT Service Provider of the Year from leading air-cargo industry publisher Payload Asia, honoring innovation and excellence in the air cargo supply chain, went to Digistics™. Read more here. In addition, Unisys earned valuable positioning in the "Winner's Circle" of HfS Research's inaugural Blueprint report on IT Infrastructure Management and Enterprise Cloud Services for our commitment to digital-business transformation through security and a cloud-first approach.
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Unisys Provides Security Perspective on Managed Services
Leonardo Carissimi, LATAM Sales Executive, was interviewed by Valor Econômico newspaper, the most important economic journal in Brazil. In the article “Risks heat up demand for managed services,” Carissimi talks about the innovation trends for the security area, such as detection and response to incidents, artificial intelligence and advanced data analytics.
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Unisys Selected to Provide Cloud-Based Email and Collaboration Services to U.S. National Archives and Records Administration
Unisys was recently selected to provide Google G Suite Enterprise, a cloud-based email and collaboration solution, to help the 5,300 federal employees and contractors at the U.S. National Archives and Records Administration (NARA) perform the agency's record management duties to safeguard and preserve U.S. government records.
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European Central Bank Chooses Unisys for Crucial IT Services
The European Central Bank (ECB), a key institution of the European Union, has selected Unisys to deliver operational, maintenance and support services for ECB's service desk, data center, end user computing, IT network management and security infrastructure. The contract runs for six years, with an optional two-year extension period.
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| Catch up on updates from around the company by reading our other organizational and regional newsletters |
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| Our People Make the Difference |
Norm Owens, Secret Culinary Expert
Although Norm keeps his head in the clouds – not the ones in the sky but the ones that make accessing and managing data easy – he still has the ability to serve up some of the finest cuisine this side of Long Beach.
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Joy Fernandez, Relationship Builder and Budding Artist
When she’s not building relationships with her colleagues, Joy dabbles in pencil and charcoal drawing. She also likes to sew and cook. She only has one request – don’t bother her during her “me time.” |
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Frederico Moura, Project Manager by Trade, Triathlete by Choice
Frederico is a true case study in how to be agile, both in his day job and his off hours. While he understands how to gradually transform an organization to one that is able to embrace and thrive in a flexible and fast-changing environment, Frederico must be fast when he bikes, runs and swims in his triathlons. |
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| Is one of your colleagues making a difference at work or in the community? Contact our Communications team to nominate them for a profile story! |
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| Our Company Around the World |
Walking and Running for Social Inclusion in Brazil
Unisys recently sponsored the Olga Kos Street Race. Founded in 2007, the Olga Kos Institute for Cultural Inclusion (IOK) is a non-profit association that develops artistic and sports projects to give priority to children, young people and adults with intellectual disabilities. In addition to the opportunity to increase brand awareness in Brazil – the race included more than 18,000 participants – a few dozen of our associates participated in the run as well. |
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Singapore Associates End the Year by Giving Back
On the last Saturday of 2017, our Singapore associates volunteered in a soup kitchen with local charity Willing Hands. The charity operates a soup kitchen that prepares, cooks and distributes to the elderly, the disabled, low income families and children from single parents about 5,000 daily meals to over 40 locations island wide, 365 days a year. Our associates prepared the ingredients to be cooked, packed the lunch bags, cleaned and organized cooking utensils and helped deliver food. |
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Malvern Associates Engineer a Volunteer Project
Engineers from our office in Malvern, Pa. (USA) partnered with the Delaware Valley Children’s Charity to sponsor underprivileged children for Christmas. Each child comes from a needy family; the only gifts they will receive from “Santa” come from sponsors of the charity. The charity provides a list of special needs and requests for each child, and our associates sponsored 21 children. We gathered donations from the generous engineering team and went shopping. We bought warm clothes and plenty of toys from “Santa.” We wrapped and bagged the gifts for each child, and placed them in the Malvern main lobby for pick-up by the charity volunteers. These gifts were delivered to the families close to Christmas. |
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Swimming Toward a Cure
Pam Martin from our EMEA Services team took on the challenge of swimming the equivalent of the English Channel for the ASPIRE charity, which provides support to people with spinal injuries. She completed 22 miles in just over four weeks with daily sessions – that’s 1,416 lengths of her local swimming pool. The hardest part was keeping count of the number of lengths that she swam during each session! Thanks to everyone’s fantastic generosity, she raised more than £1200 ($1,600), which will fund the provision of rise and fall sinks and hobs in accessible houses, for example enabling someone with a spinal cord injury in a wheelchair to become more independent. Out of more than 6,000 swimmers in the UK who took part, Pam was in the top 20 of individual fund-raisers.
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| Milestones are used to mark the distance between destinations. Whether traveling across the world or throughout your career, milestones are important achievements in the journey and should be celebrated. We congratulate all of the associates who reached a service anniversary in the first quarter, and especially those who hit a milestone anniversary, listed here. |
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| Focus on U is published quarterly by Marketing and Communications. If you have any feedback or input for the newsletter, please contact our Communications team. |
| This communication is for internal use only. It may contain confidential and/or otherwise proprietary material and is thus for use only by the intended recipient. This communication should not be forwarded or otherwise disclosed outside of Unisys. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers. |
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