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Innovation | Excellence | Teamwork
Services Update 4Q 2017 |
Harvey King
Vice President, Services
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Welcome to the fourth edition of the Services Update. In this quarter’s message, I want to share with you some leadership and structural changes that we have made as we continue driving our organization to greater focus on delivering business outcomes to our clients.
The recent appointment of Houda Elfallah to lead our Global Service Management Operations is a key step in realizing our vision. She will leverage the capabilities created by the CIS team to drive a more consistent process around management of the services we provide to our clients, and create a consistent and governed mechanism to ensure that we follow ITIL processes in delivery. With the growth in the ITO business, it is critical that we maintain a dedicated focus to onboard new clients.
Security and Advanced Analytics will continue to remain priorities going forward as well. Jonathan Goldberger has recently joined as Vice President of Global Security. He is responsible for driving the strategy and day-to-day operations of the Unisys global security services team. In this role, he leads the company's newly integrated sales and services efforts for managed security services and security consulting services. Danielle Reinhart is our new Practice Director, Analytics. Danielle was instrumental in the initial creation of the Services Analytics team and was a champion in many of the early client engagements within that organization, including defining cost models and executing pre-sales activities.
Mark Alba, Vice President of Marketing from Ann’s Marketing and Communications organization continues to lead marketing efforts across the services portfolio. Adding to the current rooster of product and service marketers, Andrew Lochart recently joined Mark’s team as Senior Director to lead our marketing efforts for Unisys Security Solutions. With a background in network and messaging security, Andrew will apply his experience marketing innovative software-as-a-service security offerings to deliver marketing programs that drive differentiation, awareness and demand for our security solutions.
2018 will be an exciting year across the services portfolio, beginning with the sales training at our Global Go-to-Market kickoff February 5-7 in Orlando, Florida. The following week we will also have the opportunity to share our Services strategy with leading industry analysts at our UnisysNOW! analyst event, also in Orlando. Throughout the year, the Marketing team will lead efforts to grow Unisys’ presence through participation in marquee industry events, including the RSA Security Conference (April 16-20), Dell-EMC World (April 30-May 3) and the Black Hat USA 2018 security conference (August 4-9), to name a few. |
| Innovation in Action |
HfS Research Names Unisys to "Winner's Circle" of IT Infrastructure Management and Enterprise Cloud Service Providers
The report provides an in-depth analysis of the innovation and execution capabilities of 22 leading providers of managed services for enterprise infrastructure and cloud, including data center and server management, network management and end-user workspace management, as well as operation of public, private and hybrid cloud environments. Read more. |
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GDPR Clarity: 19 Frequently Asked Questions Answered
May 25, 2018. On that date, the European General Data Protection Regulation (GDPR) goes into effect. GDPR is a European Union (EU) regulation which outlines and mandates proper handling and compliance of personal data of EU residents. To learn more about GDPR compliance, read our recently published blog. Read more. |
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Cybersecurity Analytics: The Assistive Technology That Gives Your SOC an Edge
The greatest way to handle increased cybersecurity threats is to implement advanced analytics, automation and machine learning. This will aid human analysis as needed and bridge the gaps in the industries that have been left vulnerable in this increasingly hostile digital age. To know more, read our blog. Read more. |
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Marketing Update: 2017 GTM Campaign Update
In the second half of 2017, we launched three main thought leadership go-to-market campaigns that address current market trends and reflect our ability to deliver to the market based on our capabilities. The themes are:
- Protect the Critical, to help our clients secure the things that matter most (applications, users, systems) and cost-effectively manage the risk of attack.
- Winning at Digital Transformation, to plan and implement tactics for our clients to simplify their organizations’ digital transformation initiatives and improve service delivery to guarantee achievement of business objectives.
- Automate the Workforce, to enable end users to collaborate more effectively and provide secure access to the data they need, any time they need it.
We are currently executing these programs through various channels, such as multi-touch email campaigns, webinars and events. Stay tuned! |
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| Recent Leadership Appointments |
| Danielle Reinhart is our new Director of Operations, U.S. and Canada, and leads Analytics globally within Unisys Services. Danielle is a proven, trusted leader with nearly 20 years of analytical and financial expertise. She has worked with the Advanced Analytics team previously, implementing industry projects in both Public Sector and Travel and Transportation. Danielle represented the Advanced Analytics team globally, presenting available data products to both analysts and internal Sales and Client Executives. She was also instrumental in developing the pricing tool and running the investment budget for the Analytics team. In her almost 10 years at Unisys, she has acted as a Project Manager, Sr. Business Analyst, Pricing Manager and Sr. Financial Analyst. During this tenure, she was influential in creating ROI analyses and presenting them to the CFO for informed decision-making, as well as serving as the Pricing Manager for any new and complex bid offerings. |
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| Jonathan Goldberger recently joined as Vice President of Global Security. Goldberger is responsible for driving the strategy and day-to-day operations of the Unisys global security services team. In this role, he leads the company's newly integrated sales and services efforts for managed security services and security consulting services. Prior to his appointment at Unisys, Goldberger served as director of advanced security services at Cisco Systems, where he led security product integration services for the Americas from 2014. Previously, he was vice president of professional services at Sourcefire and worked in various sales director positions at Venafi. |
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| Houda Elfallah recently joined as Director of Service Management. Houda joins Unisys from NTT Data and brings more than 12 years of experience in ITIL and service management to her role. She served NTT Data in many roles in service management, such as leading a global team of process owners and managers in various ITIL disciplines supporting multiple global customers. In addition, she led the company's Service Management Center of Excellence, which ensured that accounts met their SLA commitments, and drove continual service improvement across the enterprise. Houda also has experience in consulting and creating service-management solutions that meet customer demands and align with industry trends. |
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| Sales and Marketing Resources |
| New Material on Solution Central |
Adaptive Security
Advanced Analytics
Applications
ClearPath Forward®
Digital Workplace
Infrastructure Transformation
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| Click here for the October 2017 version of this newsletter. |
| If you have any questions or comments about this newsletter, please contact Mark Alba. |
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| This communication is for internal use only. It may contain confidential and/or otherwise proprietary material and is thus for use only by the intended recipient. This communication should not be forwarded or otherwise disclosed outside of Unisys. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers. |
