Charting Your Course on the Innovation Path

We kicked off several recent issues of ClearPath Forward Connection™ detailing the next few stops on the ClearPath Forward™ roadmap.

It’s a journey full of innovation – one that’s seen the ClearPath Forward program become less dependent on hardware and embrace software-only deliverables. It’s positioned a full operating environment to run on the industry’s most popular virtualization layer. And it’s set up our clients to focus their energy and resources toward the applications that truly differentiate their businesses.

Together, these and other advances have put ClearPath Forward systems and applications in a position of undeniable importance: at the center of today’s modern, hybrid data center environments.

So while the roadmap charts out a clear, exciting direction for the ClearPath Forward program, it’s also one that might leave you asking, “how?” How will you take advantage of everything we’ve done to date, as well as what we plan to deliver in the future, in a way that’s timely, secure, and cost-effective?

Our brand-new services portfolio is the answer. It’s the vehicle that can take you along the innovation roadmap we’ve established for the ClearPath Forward program – as well as your own – in a manner that emphasizes speed, minimizes risk, and increases cost efficiencies.

The Time for Change had Come

Before exploring what makes our services portfolio so essential, it’s important to understand the issues, factors, and strategies that inspired us to change it in the first place.

The old ClearPath® Services portfolio served our clients well for years by delivering traditional product implementation services. But as the ClearPath Forward program transitioned into the heart of the evolving hybrid IT environment, the portfolio became less and less aligned with the course we were following. Our offerings began to feel incomplete and inconsistent, which made it difficult for clients to understand what a particular service was, what it did, and how an engagement would benefit them.

In addition, our internal service delivery structure was not built to keep ClearPath Forward experts dedicated to – and focused on – their core competencies. Their skills were spread around to different initiatives within the company, leading to a dilution that caused clients to seek assistance from external, far less knowledgeable, sources.

Given these concerns, and with support from Unisys executive leadership, we rethought the strategy around how ClearPath Forward services are defined, scoped, and delivered. We wanted a portfolio that’s shaped by where the ClearPath Forward program is today, but remains flexible enough to reflect where it’s headed tomorrow. And, equally as important, we wanted to make sure our top ClearPath Forward experts remain 100 percent focused on serving your interests.

Here’s where we landed.

Service Delivery Reimagined

The new, thoroughly revised ClearPath Forward Services portfolio emphasizes two clear objectives: simplicity and comprehensiveness.

With three core services areas – Application Enrichment Services, Product Implementation Services, and Managed Services – the portfolio has streamlined significantly, making it much easier to understand what a particular offering does and how it could be put to use in your organization. At the same time, the individual services are much more complete. They still encompass basic offerings, such as implementation services, training, education, and general consulting. However, they now extend to include comprehensive and enduring efforts around application enrichment and support, as well as managed services and outsourcing.

The engagement model is all-new, too.

The ClearPath Forward Services organization is now spearheaded by a team of engagement managers and solution architects specifically chosen for their experience, expertise, and deep understanding of the MCP and OS 2200 environments. They are, in short, the best ClearPath Forward technical and solution experts in the world. As the key resources in charge of executing our engagements, they’ll work closely with you, listen to your goals and challenges, understand where you’re trying to go, and chart out a course that gets you there.

We’re supplementing this team with subject matter experts from our engineering organization who can be called on as needed to provide detailed knowledge, insights, and perspectives about specific areas of the ClearPath Forward environment. Joining these groups together ensures our engagements consider every potential angle and deliver guidance that’s effectively tailored to your requirements.

Becoming Your Trusted Advisor

Our Innovation Workshops help to round out the new ClearPath Forward Services portfolio and engagement model. Built around a methodology that encourages open collaboration, these workshops help to surface the goals you’re looking to achieve and the barriers you see standing in your way. Our engagement team and solution architects will consider your input, discuss the opportunities available to you, and present customized solutions to those issues, including the services you’ll need to make your goals a reality.

In this way, our new services approach illustrates how we’re working to become more than a technology provider. We want to be your trusted advisor, someone you can turn to when faced with complex technology questions. Someone who will challenge your assumptions and push you to think – and act – with a new perspective. And, most importantly, someone who will help you follow through on your decisions with conviction and peace of mind.

In the end, we want you to feel comfortable and confident with how you’re leveraging all of the innovation inherent in the ClearPath Forward environment, so it remains a driving force behind your organization’s success.

Upcoming Events

Mark your calendars today, because UNITE 2016 is ready to rock Cleveland October 10th through 12th! The only gathering of UNITE members and the Unisys user community in North America this year, UNITE 2016 provides a great opportunity to reconnect with old friends, meet new ones, and network with peers who share a passion for all things Unisys. Keep an eye on the conference updates page for news about the agenda, session times, registration, and more. And if you can’t wait to get there, go ahead and book your hotel today.

In addition, we’re happy to announce that two EMEA ClearPath Briefings have been scheduled for this coming September. One will take place in Utrecht, the Netherlands, on September 20th. The other is set to happen outside of Oxford, UK, on September 22nd. For additional registration, agenda, and booking information, please visit the ClearPath Briefings web site.

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